PTS was created in the later half of 2005 as a division of Hetzell Consulting. The technicians at PTS have been working with home computers, peripherals, and software for over 25 years and understand the latest technologies and product offerings right down to the component level. It is this level of expertise that enables us to provide our customers unmatched support and unbiased consulting.

Over the past several years, more and more retail companies have been taking advantage of their market position and offering technical services for the computer products they sell. Unfortunately however, because of the volume of work they receive, these companies are often forced to hire inexperienced and under-trained technicians.

This inexperience usually manifests itself to the customer as lost data and unnecessary charges for parts and labor. "We have seen it over and over again where a customer drops off their computer to be repaired and after a few days ends up being told that there was a serious problem and all of their data has been lost."

The technicians at PTS are experts. You can trust that your data (usually personal and irreplaceable) will be completely and anonymously protected and that your charges will only include the time spent and those parts necessary to fix the realized problem.