PTS was created in the latter half of 2005 as a division of Hetzell Consulting. The technicians at PTS have been working with home computers, peripheral devices, and software, for over 25 years and understand the latest technologies and product offerings right down to the component level. It is this level of expertise that enables us to provide our customers with unmatched technical support and unbiased technical consulting.

Over the past decade, retail stores have taken advantage of their market position to offer technical support services for the computer products they sell. Unfortunately however, because of the volume of work they tend to receive, these retail stores are often forced to hire inexperienced and under trained technicians. This inexperience and undertraining can sometimes manifest itself to the customer as lost data and unnecessary charges.

The technicians at PTS are experts. You can trust that your data (usually personal and irreplaceable) will be completely and anonymously protected and that your charges will only include the time spent and those parts necessary to fix the realized problem.